I agree with you; I also think that the fish sold for way more than I would consider its value. And I have no problem with sending them more if the fish actually did perish and it was my fault; they certainly have paid for that. So even if it sounds a bit sketchy (there being no corpses and all) I am going to send them more fish.Now, onto the meat of the issue. If it were me personally, knowing that the auction went really well in your favor (I think the bidding went way higher than the actual fish value, but that's another subject in itself), I'd just bite it this time and send another package. And in the future, have a nice little writeup with you DOA policy on it that you send to every person you are about to ship to. Explain it in detail what you expect from them in the case of a DOA and make it clear that if they don't follow through that you will not refund or replace the shipment. I would send this to them personally, since many people just kinda breeze over it when reading auctions.
My personal policy is that in order for me to replace DOAs, I require a clear photo of each DOA inside the sealed bag within 2 hours of delivery time. The first part helps prove their case that the fish is indeed DOA. The bag being sealed still helps prove that they haven't just given you a photo of a different deceased fish, or that they didn't just make a huge blunder acclimating. The 2 hours within delivery time is to help avoid the fairly common occurrence of a package sitting on someone's porch in the snow/sun all day and then they get it and tell you that you did something wrong.
This helps negate some scamming, although it's still possible, but still, if someone is gonna scam from me I will make them work for it.
I just wish they weren't such a jerk about it. It causes me real emotional pain to think that the fish I sent off are dead now; I don't send away culls. I pick the best and brightest to start a new colony, some of my fattest females. Thinking that they didn't make it makes me really upset. And there's no advantage to getting four pairs of fish instead of two; either will be enough to start the exponential population growth that will set up your permanent Elassoma colony.
Thank you for your advice on the DOA policy. I will add that to my auction, and state that people must take pictures of the fish in the bag that they were shipped in. I really don't want to be told that any more of my wonderful fish are dead, especially when they're not.
*gets ready to send more fish on Monday*
Edited by EricaWieser, 16 March 2012 - 10:37 AM.